在罗氏，我们鼓励每位同事展现真实的自己；我们欣赏独特且出众的品质。罗氏的文化鼓励积极的表达、开放的对话和真诚的连结，在这里，你将因为做自己而被重视、接纳和尊重，并得到个人的提升和职业的发展。所有的这一切，都是为了更好地预防、阻止和治愈疾病，并确保医疗资源的可及性和可持续性。欢迎加入罗氏，一个重视每种声音的地方。
职位
You will be responsible for the second level technical support, application technical management and monitoring, assist National projects
Your key responsibilities:
● Provide the second level technical support, solve the main troubleshooting case
● Organize the application team to conduct workshop, share the experience, enhance team service capability
● Solve application / product problems promptly and completely
● Formulate and maintain the product and customer technological document management system and process
● Set up the standardized workflow and strategy for customer training and customer visiting
● In charge of product usage training file management, update, editing and related service, product and customer notice
● Communicate with Global, exchange the technical message on time, deliver summary to local colleagues
● Execute the SOP and company strategy, coordinate with sales and marketing department
● Provide the second level support to the evaluation of products for customers
● Assist the application specialist to support the customers in the interpretation of test results
Basic Requirements of the Job：
You should holds at least Bachelor degree or above in Molecular Biology/ Medical Laboratory/ Medical Pathology/Life Science or equivalent professional. Good presentation skill, analytic skill and training skill.
You should have:
● Good track record for working in a MNC company for more than five years, with related work experience in sales